How to Manage HITs

The following suggestions are based on my experiences, and the feedback received from thousands of Workers.

Make sure you pilot test your HITs.  Complete it yourself using your Worker account.  

• Proofread, proofread, proofread.
• Check links and videos, and make sure a completion code is being provided (if you are using one). Check to make sure the submit button is available.  
• Test the HIT in multiple browsers.  
• Allow at least one Worker to complete the HIT and provide feedback.

Approve submissions as soon as possible, preferably within 5 days.  

• Utilize the option to reward bonuses, especially if you are trying to form a group of Workers with a specific skill.  Bonuses are always appreciated!

Communicate with Workers.

• Send e-mails to recruit Workers who qualify to take your other HITs.
• Respond to e-mails as soon as possible.  Workers can't move forward until you answer their questions.  
• High-volume Requesters should provide a quicker way to communicate with Workers (e.g., instant messaging).

Listen to Workers' suggestions, feedback, and criticisms.  Monitor your reputation by visiting popular MTurk forums.

Avoid rejecting work because it was completed "too quickly" or because the Worker failed the attention check.  This is especially important when you qualified them to take the HIT that they are now being rejected for completing.  

• E-mail Workers before rejecting their work to avoid misunderstandings and misinterpretations.  There may be a problem with your HIT, and you won't know unless you ask Workers.
• If you must reject a submission, then provide detailed feedback about why it is being rejected. 

Share the results of your study with Workers who are interested.